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Do you take Paypal?
We accept all major credit cards, but we are not currently accepting PayPal.
Is it Secure to use credit cards on your website?
All credit cards are processed through our payment gateway Authorize.net. We use SSL TLS encryption for all data transmitted to and from our web servers. We are fully PCI-DSS compliant and do not store any credit card information other than the last 4 digits on our servers.
My credit card is being declined. Multiple charges are showing on my statement.
Please contact your financial institution to verify your billing details. Your card may temporarily authorize each transaction even if the billing details do not match, but these charges are temporary and will be removed from the statement within 1-2 business days. Please contact customer service through our live chat if you have any billing issues.
Can I get refund?
We may offer a refund on purchases that demonstrate that substantial efforts were made to resolve the issue. Please see the product requirements page before purchasing (most software requires a minimum operating system (Windows or Mac) and a minimum operating system version.
Why are you no longer offering phone support?
Our business model relies heavily on volume, so we are unable to offer phone support. However, you can contact us using the live chat feature on our website for an interactive support experience. Most issues can be resolved quickly via live chat.
I don't want to create an account. Can I check out as a guest?
Our system will not allow guest checkout. You must have an account to securely access your download information.
How long after purchase can I download the software?
A download link and license information are almost always sent immediately with the order confirmation email. This information is also always available on the Order History page under 'My Account.'
Can this software be installed on my tablet, Chromebook, iPhone, Android, etc.?
No, these devices will not run any of the software sold on our website.
I am not receiving any emails regarding order information or password reset links.
Our system generates a large volume of emails every day. Your email filters are likely flagging emails from our servers as junk/bulk mail. Please check your junk folder. If you still cannot find the email you can always contact us on Live Chat.
My username/password is not working.
Use the “Forgot Password” link on the sign-in page, otherwise, contact support so we can help you reset your password, or help find the email you used to create your account.
Will my software work on Windows 7?
No, Microsoft has discontinued support for Windows 7, and we cannot provide support or any software compatible with Windows 7 systems. There are many reasons why you might consider upgrading your system to a newer Windows operating system; security being the most relevant.
My download is corrupted or is not completed properly.
This may be due to a slow internet connection or possibly a connection to our servers. Contact us on Live Chat for assistance with an alternative download mirror.
My download link has expired.
For security reasons, the download link may expire after a while. Contact support so we can reset it for you.
How do I download my software?
To access your downloads:
- Scroll to the bottom of the page and click 'Order History' under 'My Account'. Also, you can click the following link for the order history page:
https://softwarediscountusa.com/index.php?main_page=account_history - Go to this page and Sign in to your account with your email address and password.
- Click 'View' next to your order.
- Click the 'Download Now' button
To download and install your selected software, please follow these instructions:
- To begin, click the "Download Now" button. Or follow the link to the manufacturer's website. May be prompted to "Run" or "Save" the file. Choose to save button of the file and continue.
- You may also be asked to select a location where the file(s) should be saved on your local system. Select a folder to save the file to and click the "OK" button.
- If you are not prompted for a location, the file will be saved to the default location where your browser is set to save all downloaded files (usually a folder called "Downloads"). Your download should begin.
- If there are multiple files, download them all by clicking the 'Download Now' button next to each file name. Several files can be downloaded at the one time.
- You can pause/resume an ongoing download using your browser's download manager functionality (if available).
- Once winding up, please locate the installation file in the folder you selected and run the application to begin your installation.
Once downloaded, please select and execute the installation file follow the on-screen instructions, and enter your software license number when prompted.
I purchased the wrong version of software or operating system version.
Please contact support on our live chat system so we can update your order.
TurboTax is asking me to purchase a state or the software will not proceed with the download.
TurboTax Deluxe, Premier, Home and Business all come with 1 free state download. Follow the steps outlined in Intuit's article to fix problems with corrupt state downloads or contact support for assistance:
The software is asking me to enter a license number, and the license number provided is not working correctly.
Please check the license code to make sure you entered it correctly. Sometimes S and 5 or G and 6 look the same. It is best to copy and paste the license number into the activation window to avoid invalid input. In other cases, there may be a possible backend issue that you will need to contact support to resolve.
My order shows "AWAITING LICENSE"
For TurboTax and other products, the download and license number is available immediately after purchase. There are cases where there may be a review period for security reasons or the license issuing system may be overloaded due to high order volume. If you received a "Waiting for license" message, please contact Live Support for assistance.