Refund Policy
Effective Date: 1/1/2024
This Refund and Returns Policy governs purchases made on SoftwareDiscountUSA.com. By completing a purchase, you acknowledge and agree to the terms and conditions set forth herein.
General Terms
- All purchases made on SoftwareDiscountUSA.com are subject to the terms outlined in this policy.
- Customers are responsible for ensuring compatibility of products before purchase. Product details, system requirements, and descriptions are available on the product page for review prior to purchase.
Refund and Return Policy for Physical Goods
- Physical Products: Returns or refunds are available for physical products purchased through SoftwareDiscountUSA.com within 60 days of delivery.
- Items must be returned in their original, unused, and unopened condition to qualify for a refund.
Refund and Return Policy for Digital Products
- Digital Software Licenses: Once a license key is delivered or a download link is accessed, the sale is final, and the product is non-refundable.
- Refunds will not be granted for issues arising from:
- Customer error, such as purchasing the wrong version or product.
- Customer negligence, including failure to check product compatibility.
- Change of mind after purchase.
Exceptions for Unused or Unopened Licensed Products
- Unopened or Unused Software Licenses: Refunds or returns may be requested within 60 days for unused or unopened licensed products, provided the activation key has not been redeemed.
How to Request a Refund or Return
- To request a return or refund, please contact our Customer Support Team at support@softwarediscountusa.com.
- Ensure you include proof of purchase and, for physical goods, confirmation that the product is unopened and unused.
- Refunds will be processed within 5-7 business days upon receiving and verifying the returned product.
Additional Information
- Shipping fees for returns are the responsibility of the customer, except in cases of defective physical goods.
- SoftwareDiscountUSA.com reserves the right to deny a refund if the product does not meet the return policy requirements.