FAQ

Your license information and download link are sent by email immediately after your purchase, and are also available at any time in your customer account at download.softwarediscountusa.com (the direct link is included in your order confirmation and support emails). If you're unable to locate it, please check your junk or spam folder, then contact us on Live Chat with your order number or the email address used at purchase and we'll resend it.

In most cases your download link and license information are delivered instantly, included with your order confirmation email. You can also access them at any time in your customer account at download.softwarediscountusa.com.

For TurboTax and most other products, your download and license number are available immediately after purchase. Occasionally an order is placed on a brief hold — for example, for a routine security review or during periods of unusually high order volume. If your order shows "Awaiting License," please contact us on Live Chat and we'll look into it right away.

Most orders are delivered instantly. On occasion there may be a short delay for one of two reasons:

• The item is temporarily out of stock. From time to time a product needs to be replenished. This typically takes no longer than 12 hours, and your license and download link are sent as soon as it is back in stock.
• Your order is undergoing a security review. Some orders are held briefly for a routine review to help protect against fraud. Once the review clears, your license and download link are released automatically.

No action is needed on your part, but you're always welcome to contact us on Live Chat with your order number and we'll provide a status update.

Order confirmations are sent automatically. Because we send a high volume of email, messages are occasionally filtered into a junk or spam folder, so please check there first. If you still can't find it, contact us on Live Chat and we'll locate your order using the email address you purchased under.

Most products are delivered digitally, so your download link and license information arrive by email and appear in your customer account immediately after purchase. Some items may ship physically unless the product listing states otherwise, so please review the listing for delivery details. If you have any questions about your delivery, contact us on Live Chat and we'll be glad to help.

Not a problem. Please contact us on Live Chat and we'll update your order to the correct version.

Your order details are available in your customer account at download.softwarediscountusa.com. If you need a copy of your receipt or invoice for your records, contact us on Live Chat with your order number or purchase email and we'll send it to you.

To access your downloads:

• Sign in to your customer account at download.softwarediscountusa.com with your email address and password. The direct link is also included in your order confirmation and support emails.
• Open your order and select "View."
• Click the "Download Now" button next to each file.

To install your software:

• When prompted, choose to save the file (rather than run it) and continue.
• If asked, select a location to save the file, then click "OK." If you aren't prompted, the file will be saved to your browser's default download location, usually a folder named "Downloads."
• If your purchase includes multiple files, download each one using the "Download Now" button beside it.
• Once the download is complete, locate the installer in your chosen folder and run it.

Follow the on-screen instructions and enter your license number when prompted.

An incomplete download is usually caused by an interrupted or slow internet connection. Please contact us on Live Chat and we'll provide an alternate download mirror.

For security, download links expire after a period of time. Simply contact us on Live Chat and we'll issue a fresh link for you.

This depends on the license you purchased — some products are licensed for a single device or user, while others permit more. Please check the product listing for the number of installations included. If you have any trouble installing on an additional device, contact us on Live Chat with your order number and we'll confirm what your license allows.

Requirements vary by product and version; most software requires a supported operating system (Windows or Mac) and a minimum version. The specific requirements are listed on each product page. If you're unsure whether your computer is compatible, contact us with the product name and your operating system and we'll confirm.

Please double-check the code for commonly confused characters — for example, "S" and "5," or "G" and "6." We recommend copying and pasting the license number directly into the activation window to avoid input errors. If it still won't activate, there may be a backend issue; contact us on Live Chat and we'll resolve it.

This can occur if the key was entered incompletely or applied to the wrong product or version. Please contact us on Live Chat with your order number and a screenshot of the message, and we'll verify your purchase and issue a replacement key if needed.

Activation errors typically mean the key needs to be reissued or reapplied. Please send us your order number and a screenshot of the exact error message on Live Chat, and we'll confirm your order and provide a new activation key where appropriate.

We're happy to help. Please contact us on Live Chat with your order number or the email associated with your account and let us know you'd like to cancel. We'll process the cancellation and confirm by email. In many cases a subscription can also be refunded — please see the Refunds section below.

Please reach out on Live Chat and we'll review the charge right away. We can cancel the subscription so you aren't billed again and assess the charge for a refund. Having your order number or purchase email ready will help us locate your account quickly.

Cancelling your subscription stops all future charges. Contact us on Live Chat to cancel and we'll confirm that auto-renewal has been turned off so there are no further charges.

Subscriptions that include a promotional or free introductory period renew at the standard rate unless cancelled beforehand. If you don't wish to continue, please contact us on Live Chat to cancel before your next billing date and we'll confirm.

Because these are digital products, one-time software purchases generally become non-refundable once the activation key and download link have been delivered. That said, we may offer a refund on purchases where substantial efforts have been made to resolve an issue, so please review the product requirements before purchasing (most software requires a supported Windows or Mac operating system and a minimum version). Subscriptions are handled differently and can be cancelled and, in many cases, refunded. If your software isn't working, please contact us first — we would much rather help you get it activated and installed.

Please contact us on Live Chat with your order number or purchase email and the reason for your request, and we'll review it in line with the policy above. If the issue is that the software won't install or activate, let us know — we can usually resolve it and get you up and running.

Once a refund has been issued, please allow a few business days for it to appear on your payment method. The exact timing depends on your bank or card provider.

We'd encourage you to contact us directly first. Most issues — a missing key, an unexpected charge, or an installation problem — can be resolved more quickly by our support team than through a bank dispute. Please have your order number ready and we'll prioritize your case.

We currently accept all major credit cards. PayPal is not accepted at this time.

Yes. All credit card transactions are processed through our payment gateway, Authorize.net, and all data transmitted to and from our servers is protected with SSL/TLS encryption. We are fully PCI-DSS compliant and do not store any credit card details beyond the last four digits.

If your card is declined, please verify your billing details with your bank. In some cases a card issuer will place a temporary authorization on each attempt even when the billing details don't match; these pending charges are released automatically, typically within 1–2 business days. If you continue to experience billing issues, please contact us on Live Chat.

Your account and downloads are located at download.softwarediscountusa.com; the direct link is also included in your order confirmation and support emails. Sign in with the email address and password you set up to view your orders, download links, license information, and any subscription or billing details. If you're unsure which email you used, or you never set a password, use the "Forgot Password" option on the sign-in page — or contact us on Live Chat with your purchase email and we'll help you regain access.

Everything is available in your customer account at download.softwarediscountusa.com. Sign in to view your past orders and download and license details. If you notice a charge you don't recognize or wish to review a subscription, contact us on Live Chat with your order number or purchase email and we'll look into it right away.

If you're having trouble signing in, please use the "Forgot Password" link on the sign-in page. If you're still unable to access your account, contact us on Live Chat and we'll help you reset your password or locate the email associated with your account.

An account is required at checkout so that your license and download information can be delivered and stored securely. For this reason, guest checkout isn't available.

Because we send a high volume of email, messages are occasionally filtered into a junk or spam folder, so please check there first. If you still can't find what you're looking for, contact us on Live Chat and we'll assist you.

Our software is designed for Windows and Mac computers. It will not run on tablets, Chromebooks, iPhones, Android devices, or similar mobile devices.

Microsoft has ended support for Windows 7, so we're unable to provide software or support for that operating system. We recommend upgrading to a currently supported version of Windows, primarily for security reasons.

Compatibility is listed on each product page and varies by title and version. If you're not sure whether a product runs on your Mac or on Windows 11, let us know the product and your system and we'll confirm before or after purchase.

As a Microsoft Solutions Partner and long-time software reseller, we carry far more than tax software. Our catalog includes:

• Microsoft Office (2016, 2019, 2021, and 2024) and Microsoft 365 subscriptions — see Microsoft Office.
• Individual Office apps — Word, Excel, PowerPoint, Outlook, and Publisher.
• Windows 10 and 11, plus Windows Server and SQL Server — see Windows.
• Microsoft Project and Microsoft Visio.
• Antivirus & internet security — Malwarebytes, Bitdefender, and McAfee — see Security.
• PDF software — Kofax Power PDF (Tungsten Automation).
• Nuance Dragon speech recognition.
• Tax & accounting — TurboTax, QuickBooks, and H&R Block.

Browse the full catalog for the latest titles and pricing, or contact us on Live Chat and we'll help you find what you need.

We offer both. A one-time purchase — such as Office 2021 or Office 2024 (Home & Student, Home & Business, or Professional) — is bought once with no recurring fee and installed on a single computer, though it does not include upgrades to future versions. Microsoft 365 is a subscription that includes the always-updated Office apps, cloud storage, and use across multiple devices. If you're not sure which is right for you, contact us on Live Chat and we'll help you choose.

It depends on the product. A one-time purchase of Microsoft Office (such as Office 2021 or 2024) is licensed for use on a single computer. A Microsoft 365 subscription can be used across multiple devices — Microsoft 365 Personal is for one person across their devices, and Microsoft 365 Family covers up to six people. Please check your product listing for the exact terms, or contact us on Live Chat and we'll confirm what your license allows.

In most cases, yes. A one-time Office license can typically be removed from one computer and reinstalled on another that belongs to you. If you're replacing or upgrading your computer and need to move your license, contact us on Live Chat and we'll guide you through deactivating it on the old device and activating it on the new one.

Your product key is included with your order and is available in your customer account at download.softwarediscountusa.com. To activate, sign in with a Microsoft account at Microsoft's official setup page (office.com/setup) and enter your 25-character product key to download and install Office. If you'd like a hand, contact us on Live Chat and we'll walk you through it.

Yes. We offer genuine Windows 10 and Windows 11 (Home and Pro), along with Windows Server and SQL Server editions. If you're not sure which edition you need, contact us on Live Chat and we'll point you to the right one.

Yes. We carry Malwarebytes Premium, Bitdefender, and McAfee for Windows and Mac, in a range of device counts and subscription lengths. Your activation code and download link are emailed after purchase and are available in your account. Browse our Antivirus & Internet Security collection, or contact us on Live Chat and we'll recommend the right plan.

Yes. We carry Kofax Power PDF — now part of Tungsten Automation — in Standard and Advanced editions for Windows and Mac. It's a one-time purchase, so there's no recurring subscription. Your license and download link are emailed after purchase; contact us on Live Chat if you'd like help choosing an edition.

Yes. We carry Nuance Dragon Professional and Dragon Legal (including upgrade versions) for PC. Your license and download link are delivered by email after purchase. If you have any questions before buying, contact us on Live Chat.

TurboTax Deluxe, Premier, and Home & Business each include one free state download. If you're being prompted to purchase a state, or a state download appears to be corrupt, please contact us on Live Chat and we'll walk you through the fix.

We carry multiple tax years and editions, including Deluxe, Premier, Home & Business, and Business. For guidance, please see our guide, "Which TurboTax Software do I need?," or contact us and we'll help you choose the right one.

Your QuickBooks license and activation key are emailed with your download link and are available in your customer account at download.softwarediscountusa.com. If you need the key resent or are experiencing an activation issue, contact us on Live Chat with your order number and we'll help.

We're here to help every day, and you're welcome to reach us in whichever way is most convenient:

• Live Chat — available any time on our website.
• Phone — (888) 299-7641.
• Email — support@softwarediscountusa.com.

Our support hours are 7 days a week, 6:00 AM to 9:00 PM PST. Please have your order number or purchase email ready so we can assist you as quickly as possible.

Yes. We provide genuine license keys with an official download link for every product. If you ever have trouble activating, please contact us and we'll verify and resolve it.